Support
Questions about the apps, bugs, suggestions
For anything to do with the Sensortopia applications, write to the email below — I try to reply within a few days.
If you are reporting a bug, help me find it: the name of the application, your phone model and system version, and what you were doing when it broke. A screenshot is worth ten paragraphs.
A purchase did not unlock, or disappeared
A purchase belongs to your store account, not to the device. If you reinstalled the app, changed phone or cleared its data, the paid part comes back through “Restore Purchases” on the purchase screen — signed in with the same Google account you paid from.
If that does not help, write to the email above and include the order number from your Google Play receipt (GPA.____-____-____-_____). There is no need to cancel and buy again.
Refunds
Refunds are handled by the store, not by us: within 48 hours of the purchase you can request one yourself in Google Play (the order → “Report a problem”). Later than that it still goes through the store, on request.
If a purchase is broken through our fault, write to me: confirming the refund from our side is quicker than arguing with a form.
Deleting your data
The applications require no account and collect no personal data. All data is stored locally on the device; to delete it, uninstall the application or clear its data in your device settings. Purchase records are kept by the store and by the purchase processor — the Privacy Policy describes exactly how.